ElmElara - Shipping Policy

Thank you for shopping with ElmElara.

This Shipping Policy explains how ElmElara processes and ships orders for physical beauty products purchased through our website.

By placing an order with ElmElara, you acknowledge and agree to this Shipping Policy, our Master Terms & Policies, and our Beauty Products Policy.

1. Order Processing

Orders are generally processed within 3–5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or applicable U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during:

• Product launches
• Promotions or sales
• Holidays
• High-volume periods
• Unexpected business or fulfillment delays

Processing time is separate from shipping and transit time.

2. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout when available.

Delivery estimates may vary depending on:

• Shipping destination
• Shipping method selected
• Order processing time
• Carrier availability
• Weather
• Holidays
• Carrier delays
• Other circumstances outside ElmElara’s reasonable control

Any delivery date or shipping timeframe provided by ElmElara is an estimate and not a guarantee, unless expressly stated otherwise.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on applicable order and shipping information.

Shipping rates may vary depending on:

• Shipping destination
• Package size
• Package weight
• Shipping method
• Promotional offers
• Other applicable shipping factors

ElmElara may occasionally offer free or discounted shipping promotions subject to the terms of the applicable promotion.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting an order.

ElmElara is not responsible for delays, returned packages, lost packages, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you discover an address error after placing an order, contact ElmElara as soon as possible at:

Customer Service Email: info@elmelara.com

ElmElara will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

5. Tracking Information

When tracking information is available, it may be sent to the email address associated with your order.

Once an order has been transferred to the shipping carrier, tracking information and delivery updates are generally provided by the carrier.

Tracking information may take some time to become active after a shipping label has been created.

6. Lost, Delayed, or Stolen Packages

ElmElara makes reasonable efforts to process and ship orders correctly.

If tracking indicates that your package was delivered but you cannot locate it, please:

1. Check the delivery location and surrounding areas.
2. Check with household members, neighbors, building management, or other authorized recipients.
3. Contact the shipping carrier for additional delivery information.
4. Contact ElmElara if further assistance is needed.

Once an order has been delivered to the shipping address provided by the customer and recorded as delivered by the applicable carrier, ElmElara generally is not responsible for packages that are subsequently lost, misplaced, or stolen.

ElmElara may review delivery-related issues on a case-by-case basis.

Nothing in this section limits rights or remedies that cannot legally be excluded.

7. Packages Returned to ElmElara

A package may be returned to ElmElara because of:

• An incorrect address
• An incomplete address
• Failed delivery attempts
• Refusal of delivery
• Failure to claim the package
• Other carrier-related circumstances

If a package is returned because of information or circumstances attributable to the customer, additional shipping charges may apply if reshipment is available.

Because ElmElara beauty product purchases are subject to our All Sales Are Final / No Returns or Exchanges policy, a returned package does not automatically create a right to a refund.

Any refund or reshipment will be handled in accordance with applicable law and the ElmElara Beauty Products Policy.

8. Damaged Packages

If your order arrives visibly damaged, please contact ElmElara as soon as reasonably possible.

Please provide:

• Order number
• Description of the damage
• Photographs of the package
• Photographs of the product
• Any other information reasonably requested by ElmElara

ElmElara may request photographs or other documentation to help evaluate the issue and determine an appropriate resolution.

Nothing in this section limits rights or remedies that cannot legally be excluded.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item appears to be missing from your shipment, please contact ElmElara promptly.

Please provide your order number and a description of the issue.

ElmElara may investigate the order and, where appropriate, provide a replacement or other remedy consistent with applicable law.

10. Shipping Within the United States

Unless expressly stated otherwise on the ElmElara website, ElmElara currently ships orders to destinations within the United States.

Shipping availability may vary depending on the destination and shipping method selected at checkout.

If ElmElara expands shipping to international destinations, additional terms may apply, including customs requirements, duties, taxes, import restrictions, and additional shipping charges.

11. P.O. Boxes and Military Addresses

Shipping availability to P.O. Boxes, APO, FPO, DPO, or other special addresses may depend on the shipping method and carrier.

Available options will be displayed at checkout where applicable.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their ingredients, packaging, destination, carrier requirements, or applicable law.

ElmElara reserves the right to restrict or cancel shipment of an order when necessary to comply with applicable law, carrier requirements, or safety considerations.

If ElmElara is unable to ship an order for a reason attributable to ElmElara, any refund required by applicable law will be handled appropriately.

13. Holidays and High-Volume Periods

Shipping and processing times may be longer during holidays, product launches, promotions, and periods of unusually high order volume.

ElmElara will make reasonable efforts to communicate significant anticipated delays when appropriate.

14. Carrier Delays

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

ElmElara is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• Incorrect address information
• Holidays
• Government restrictions
• Service interruptions
• Other circumstances beyond ElmElara’s reasonable control

This does not limit any rights or remedies that may apply under applicable law.

15. Order Cancellations

Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.

ElmElara cannot guarantee that an order can be canceled once processing or shipment has begun.

A cancellation request does not automatically create a right to a refund.

Beauty product purchases are subject to the ElmElara Beauty Products Policy, including its All Sales Are Final / No Returns or Exchanges provisions, except where otherwise required by applicable law.

16. Shipping and Our No-Return Policy

Shipping an order does not create a return or exchange right.

ElmElara beauty product purchases are All Sales Final / No Returns or Exchanges, except where a refund, replacement, return, exchange, or other remedy is required by applicable law.

Customers should review the product description, ingredients, applicable warnings, and Beauty Products Policy before completing a purchase.

17. Customer Responsibilities

Customers are responsible for:

• Providing an accurate and complete shipping address
• Reviewing their order before purchase
• Selecting an appropriate shipping method
• Monitoring tracking information
• Being available to receive packages when necessary
• Following carrier instructions
• Promptly reporting shipping or delivery issues

18. Changes to This Shipping Policy

ElmElara may update or modify this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements.

The updated policy will be posted on the ElmElara website with a revised Effective Date.

19. Contact ElmElara

For questions about shipping, order processing, delivery, or a specific order, please contact:

ElmElara
Email: info@elmelara.com
Website: www.elmelara.com
Location: Texas, USA

Please include your order number when contacting us about an existing order.

Customer Acknowledgment

By placing an order for an ElmElara beauty product, you acknowledge that you have reviewed and agreed to the applicable ElmElara policies, including the Master Terms & Policies, Beauty Products Policy, and this Shipping Policy.

All Sales Final / No Returns or Exchanges:
Beauty product purchases are final except where a refund, return, exchange, replacement, or other remedy is required by applicable law.